Emergency Response

Comprehensive Emergency Response Solutions

At Ultimate Security, our emergency response services are designed to provide immediate action and resolution in critical situations. Our highly trained personnel and advanced technology ensure that emergencies are addressed swiftly and effectively, minimizing potential risks and ensuring safety.

Key Features:

• Immediate Deployment:
  • Activated alarms and emergency signals are immediately processed by our Grade A1 Monitoring Centre.
  • The nearest emergency response team is dispatched without delay to the location.
• Advanced Tracking and Coordination:
  • Our emergency response vehicles are equipped with GPS, allowing real-time tracking and updates from our monitoring center.
  • Coordination with backup vehicles and additional support teams ensures comprehensive coverage.
• Expert Personnel:
  • Our emergency response teams are trained in first aid, crisis management, and public interaction, providing a professional and effective response to any situation.
  • Continuous training ensures our personnel are prepared for various emergency scenarios.

Types of Emergencies Covered:

• Intruder alarms
• Fire alarms
• Medical emergencies
• Environmental hazards
• System failures
• Unauthorized access attempts

Securecy Software

Ultimate Security uses the Securecy software platform for all compliance, rostering, emergency responses, and administrative needs. This award-winning cloud software ensures streamlined operations and real-time data management, enhancing our emergency response capabilities.

Securecy Features:

• Electronic Incident Reporting: Real-time updates and immediate access to critical information.
• Automated License Checking and Tracking: Ensures compliance and readiness of emergency personnel.
• Rostering and Shift Management: Efficient scheduling and deployment of emergency teams.
• Real-Time Data Access: Immediate updates and accurate reporting sent directly to responding officers’ apps.

Equipment and Procedures:

• GPS-Equipped Vehicles: All emergency response vehicles are fitted with GPS units for real-time tracking.
• Securecy App: Used for verifying emergency calls, uploading photos, and data to the main server.
• Dedicated Mobile Phones: Equipped with duress functions and welfare checks for emergency personnel.
• Body Cams: Ensuring transparency and accountability during emergency responses.

Emergency Response Procedures

Patrol officers must keep the National Operations Centre (NOC) informed of any delays and aim to respond to emergencies as quickly as possible, following Australian Standards (AS 4421/2011).

Types of Emergency Attendance:

• Intruder alarms
• Fire alarms
• Medical emergencies
• Environmental hazards
• System failures
• Unauthorised access attempts

Compliance and Accountability

Ultimate Security is committed to maintaining the highest standards of compliance and service. Our emergency response officers are well-trained in emergency procedures and equipped with the latest technology to ensure effective and efficient operations.

With Ultimate Security’s emergency response services, you can trust that any critical situation will be promptly and professionally addressed, providing you with peace of mind and continuous protection for your property.